Permit process improvements help state and local governments to more effectively manage their permitting and approval programs and operations. This has become extremely important as Central Texas continues to experience over a decade of record growth. Along with this growth is increased pressure from legislators and stakeholders to complete their permitting processes faster while providing more transparency with the public.

Effective programs make it so the government staff knows the status of every project, there is effective communication between their teams and with applicants, and they are able to interpret available data to continually improve processes and make effective decisions.

Our team has developed a process in order to focus your team’s efforts, set a foundation built on communication and data, understand and improve your processes, and capitalize on automation. We have also developed a bundle of highly flexible reports, informative dashboards, and tools for analyzing and improving your development process without additional costly software. Each product and tool is designed to optimize the various functions within the MyPermitNow/MyGovernmentOnline platform.

Front Line Advisory Group’s reports and dashboards include:


Dashboard Reports





  • Project Details Report
  • Requirement Details Report
  • Requirement Status Activity Report
  • Fees Paid Report
  • Banner Notes Report
  • Project Documents Queue Report

Dashboard Reports:

  • Public Information
  • Application Milestones
  • Requirement Performance
  • Team Member Performance
  • Reviews Performance


  • Process Mapping
  • Requirement Matrix
  • Creating & Updating Requirement Sets
  • Process Automation


  • Website Content Strategy
  • Communication Standards
  • Customer Portal Migration


  • Onboarding program development
  • Software integration, improvement, and modernization
  • Website content development
  • Stakeholder communication & engagement
  • Contractor management & oversight
  • Permit tracking & management
  • Key performance indicator development & monitoring
  • Permit pricing and break even analysis
  • Succession & growth planning
  • Expedited permitting program development
  • Intergovernmental coordination

Travis County Capital Infrastructure Program 2017

Front Line Advisory Group is the premier provider of Program Management Consultant services to the Travis County, Texas Transportation and Natural Resources Department (TNR) for their $300 million Capital Improvement Program (CIP).


New York Rising Community Reconstruction Program

During Mr. Milner’s tenure as a partner at Front Line Consulting, LLC, he led the creation, implementation, and management of policies for a multi-functional team of 26 individuals for the New York Rising Recapture Program.


New York Governor’s Office of Storm Recovery

Jessy Milner played a crucial role in the Hurricane Sandy recovery efforts in New York as a senior housing consultant. His extensive background in program management and expertise in CDBG-DR rules and regulations were essential in coordinating a program budget of $4.2 billion and rebuilding communities affected by the storm.


Travis County Capital Infrastructure Program 2011

In 2020, the Travis County, Texas Transportation and Natural Resources Department (TNR) demonstrated their trust in Front Line Advisory Group (FLAG) by bringing us on board to assist in the completion of the five remaining Bond Proposition 1 projects in the 2011 Capital Improvement Bond package, totaling $132,840,000.


City of Kyle Capital Infrastructure Program 2022

In 2022, the City of Kyle selected Front Line Advisory Group and part of a team led by KFA to serve as the Capital Improvement Bond program managers for Proposition A of the 2022 Bond election.


Travis County Development Services

In addition to the above responsibilities, FLAG also serves as the PMC for the Travis County Development Services Division within the TNR Department. This involves providing oversight, control, and change management for the Planning, Infrastructure & Development Permits, Inspection, and Code/Regulation Enforcement departments within the division.