Share to:

Municipalities in Central Texas have been experiencing explosive growth for over a decade, leading to infrastructure strain, housing issues, traffic congestion, budget constraints, and more. Behind the scenes, the growth is also creating several administrative challenges, such as: 

  • Increased workloads as the population they serve grows
  • Workplace stress as they try to keep up with the rate of growth and demand
  • Staffing shortages and service quality as the teams work to keep their heads above water while competing with the private sector for talent
  • Difficulties in decision-making as a growing population naturally has more interests to balance and new challenges not applicable to smaller communities
  • Need for professional development as new staff are onboarded, new services are required, and technicians are made managers overnight

Fortunately, there are a variety of ways municipalities can address these challenges, such as:

Staffing and resource planning to determine staffing gaps, develop creative ways to identify and recruit talent, and introduce technology to support and enhance staff capabilities

Example Projects:

  • Develop and monitor reports that look at staff workload and processing times
  • Set up an internship or apprenticeship program

Workload management by delegating tasks, cross-training, flexible schedules, and introducing hybrid and remote work programs.

Example Projects:

  • Utilize software to automate permit creation and applicant notification
  • Establish controls that allow junior staff the ability responsibly issue permits

Professional development through mentorship programs, recording and sharing best practices, and promoting opportunities to attend training and certification programs.

Example Projects:

  • Establish a learning management system and lessons learn repository
  • Develop turnover binders and “how to” videos

Communication and collaboration across teams and with stakeholders

Example Projects:

  • Introduce permitting and project management software
  • Implement small and consistent remote stakeholder discussions

The explosive growth of municipalities in Central Texas has brought about various administrative challenges, but by implementing these solutions, municipalities in Central Texas are positioning themselves to better meet the demands of their growing populations and overcome the challenges of rapid growth.

At Front Line Advisory Group, LLC (FLAG), we are providing change management services to help municipalities collect and analyze data, improve stakeholder communication, leverage technology, develop training plans, and more. We believe these are the most effective and affordable ways for municipalities to scale their capabilities. Contact us for more info at

FLAG provides program management consulting services in Central Texas for municipal and school capital improvement bonds. FLAG is revolutionizing the construction industry and transforming client expectations by obsessing over the basics of budget oversight, schedule enforcement, compliance, vendor management, and stakeholder communication.

Join our weekly newsletter and receive a free copy of our new book!


Capital Improvement Programs Change Management CIP CIP Budgetting

The Impact of Infrastructure Investment and Jobs Act and the Importance of Proper Capital Budgeting

The Infrastructure Investment and Jobs Act is a landmark legislation aimed at revitalizing the nation's infrastructure and driving economic growth....
Read More
Capital Improvement Programs Change Management CIP CIP Budgetting

Breaking Barriers: Challenges Faced by Women in Construction

The construction industry has long been considered a male-dominated field, with women making up a small percentage of the workforce....
Read More
Capital Improvement Programs Change Management Local Process Improvement

The Privatization Debate: Can Third-Party Involvement Resolve Local Government Operational Delays

Local governments are constantly evolving, striving to improve their systems and offer better services to their residents. Often, the development...
Read More
Capital Improvement Programs Change Management Planning

Part 4: Keeping A City’s Unique Charm Alive: Growth Without Losing Identity

Every city has its heartbeat, a rhythm of life that sets it apart from any other place on earth. This...
Read More
Capital Improvement Programs Change Management Planning

Part 3: Building a Resilient Community Amidst Growth

The pulsating heartbeat of a city is its community—the weave of stories, cultures, and interactions that give it life. Amidst...
Read More
Capital Improvement Programs Change Management Planning

Part 2 Leadership in Times of Rapid Expansion: Roles and Responsibilities

Rapid urban expansion is not merely a test of infrastructural resilience but also a reflection of the strength of its...
Read More
Capital Improvement Programs Change Management Planning

Infrastructure 101 Part 1: Anticipating the Needs of Tomorrow

Introduction Cities on the precipice of rapid expansion confront an undeniable reality: the challenges that accompany exponential population growth are...
Read More
Local Planning

Four-Part Series: Staying Ahead of the Curve: Navigating Exponential Population Growth in Cities

In the throes of urban expansion, cities throughout Texas are grappling with the complexities of exponential population growth. Such growth,...
Read More
Bonds Capital Improvement Programs Planning

8 Key Ingredients for a Successful Capital Improvement Bond Program

Capital improvement bond programs are indispensable mechanisms that municipalities, school districts, and other public entities deploy to fund extensive infrastructure...
Read More
Bonds Capital Improvement Programs Planning Process Improvement

How Chesterfield Improved Their Bond Rating & Lessons for Other Local Governments

In the ever-evolving financial landscape of local governments, Chesterfield Township has achieved a commendable feat: a credit rating upgrade. With...
Read More
1 2 3 13