Development Services departments oversee permitting, code enforcement, subdividing, floodplain management, and more. Central Texas experiences over a decade of record growth, and municipalities are getting pressure from legislators and stakeholders to quickly meet demand. This demand and pressure is creating a growing need for municipalities to improve efficiency, transparency, and communication in development services departments. FLAG’s development services improvement teams create and track performance metrics, coordinate and implement stakeholder communication plans, and use technology and management principles to improve processes.


Functions of FLAG’s Development Services Improvement Teams include:

  • Onboarding program development
  • Software integration, improvement, and modernization
  • Process mapping, improvement, and automation
  • Website content development
  • Stakeholder communication and engagement
  • Contractor management and oversight
  • Permit tracking and management
  • Key performance indicator development and monitoring
  • Permit pricing and break even analysis
  • Succession and growth planning
  • Expedited permitting program development
  • Intergovernmental coordination

Travis County Development Services

In addition to the above responsibilities, FLAG also serves as the PMC for the Travis County Development Services Division within the TNR Department. This involves providing oversight, control, and change management for the Planning, Infrastructure & Development Permits, Inspection, and Code/Regulation Enforcement departments within the division.


Travis County Capital Infrastructure Program 2011

In 2020, the Travis County, Texas Transportation and Natural Resources Department (TNR) demonstrated their trust in Front Line Advisory Group (FLAG) by bringing us on board to assist in the completion of the five remaining Bond Proposition 1 projects in the 2011 Capital Improvement Bond package, totaling $132,840,000.


New York Governor’s Office of Storm Recovery

Jessy Milner played a crucial role in the Hurricane Sandy recovery efforts in New York as a senior housing consultant. His extensive background in program management and expertise in CDBG-DR rules and regulations were essential in coordinating a program budget of $4.2 billion and rebuilding communities affected by the storm.


Travis County Capital Infrastructure Program 2017


Front Line Advisory Group is the premier provider of Program Management Consultant services to the Travis County, Texas Transportation and Natural Resources Department (TNR) for their $300 million Capital Improvement Program (CIP).


City of Kyle Capital Infrastructure Program 2022

In 2022, the City of Kyle selected Front Line Advisory Group and part of a team led by KFA to serve as the Capital Improvement Bond program managers for Proposition A of the 2022 Bond election.


New York Rising Community Reconstruction Program

During Mr. Milner’s tenure as a partner at Front Line Consulting, LLC, he led the creation, implementation, and management of policies for a multi-functional team of 26 individuals for the New York Rising Recapture Program.