Permit process improvements help state and local governments to more effectively manage their permitting and approval programs and operations. This has become extremely important as Central Texas continues to experience over a decade of record growth. Along with this growth is increased pressure from legislators and stakeholders to complete their permitting processes faster while providing more transparency with the public.

Effective programs make it so the government staff knows the status of every project, there is effective communication between their teams and with applicants, and they are able to interpret available data to continually improve processes and make effective decisions.

Our team has developed a process in order to focus your team’s efforts, set a foundation built on communication and data, understand and improve your processes, and capitalize on automation. We have also developed a bundle of highly flexible reports, informative dashboards, and tools for analyzing and improving your development process without additional costly software. Each product and tool is designed to optimize the various functions within the MyPermitNow/MyGovernmentOnline platform.

Front Line Advisory Group’s reports and dashboards include:

Reports

Dashboard Reports

Processes

Communication

Services

Reports:

  • Project Details Report
  • Requirement Details Report
  • Requirement Status Activity Report
  • Fees Paid Report
  • Banner Notes Report
  • Project Documents Queue Report

Dashboard Reports:

  • Public Information
  • Application Milestones
  • Requirement Performance
  • Team Member Performance
  • Reviews Performance

Processes:

  • Process Mapping
  • Requirement Matrix
  • Creating & Updating Requirement Sets
  • Process Automation

Communication:

  • Website Content Strategy
  • Communication Standards
  • Customer Portal Migration

Services:

  • Onboarding program development
  • Software integration, improvement, and modernization
  • Website content development
  • Stakeholder communication & engagement
  • Contractor management & oversight
  • Permit tracking & management
  • Key performance indicator development & monitoring
  • Permit pricing and break even analysis
  • Succession & growth planning
  • Expedited permitting program development
  • Intergovernmental coordination