Permit Process Audit
Front Line Advisory Group (FLAG) specializes in comprehensive permit process audits. These audits are designed to capture internal and external stakeholder feedback, map and understand current and desired processes, identify staffing shortfalls and their impact, set the foundation for effective data and performance monitoring, and share best practices.
As state and local governments experience unprecedented growth, many jurisdictions struggle with the increasing complexity of their permitting processes. Stakeholders demand more transparency and faster permits and inspections, while jurisdictions face challenges such as aging systems, limited staffing, and hiring difficulties. The growing volume of applications leads to excessive delays and workloads, causing rippling issues. To address these challenges, FLAG offers a range of services to develop a customized plan for each jurisdiction.
The permit modernization includes services such as:
- Implementing project and task statuses
- Setting up invoicing and payment processes in the permitting software
- Implementing the latest functionality offered by the permitting software
- Training on tools and best practices
- Automating tasks, invoices, permits, and more
- Building dynamic reports and monitoring tools
