Front Line Advisory Group (FLAG) offers a rapid, sprint-style permit modernization service. This service focuses on optimizing existing tools through integration and automation. By leveraging existing data and functionality, FLAG helps streamline processes, improve efficiency, and enhance overall system performance.

State and local governments are increasingly burdened by the complexities of modern permitting processes. Aging systems, staffing shortages, and a surge in applications are contributing to significant delays and backlogs. These issues can have far-reaching consequences, including infrastructure bottlenecks, housing shortages, and rising living costs. FLAG addresses these challenges by providing modernization services that prioritize existing tools and processes. By focusing on software upgrades, report generation, and best practice training, FLAG empowers jurisdictions to overcome obstacles and deliver timely, efficient permitting services.

The permit process audit includes services such as:

  • Surveying and Interviewing Internal & External Stakeholders
  • Stakeholder Meetings
  • Best Practices Training Sessions
  • Website, Tools, and Systems Evaluation
  • Processes Mapping and Evaluations
  • Communication Evaluation
  • Staffing Analysis
  • Reports and Dashboard Analysis