Front Line Advisory Group
Front Line Advisory Group

Our Work with MyGovernmentOnline

Operational Gaps

Many jurisdictions invest in MyGovernmentOnline expecting efficiency, but never get the full value. Workflows are inconsistent, configurations are underbuilt, requirements are unclear, staff are not fully trained, and reporting is limited. The result is familiar: longer review times, avoidable confusion, unnecessary manual work, and frustrated applicants.

FLAG helps jurisdictions turn MGO into a working operational system instead of just another piece of software.

We start with the operation the software is supposed to support. We clarify how the jurisdiction wants work to move.
Then we configure MGO to support that structure through better workflows, clearer requirements, stronger consistency, and more useful reporting.
We help reduce unnecessary variability, improve handoffs, and make the system easier for both staff and applicants to navigate.
Because we understand both the platform and the day-to-day reality of community development operations, we are able to bridge the gap between configuration and real-world use.

MyGovernmentOnline (MGO) First Preferred Partner

FLAG was selected as the first MyGovernmentOnline Preferred Partner because of its ability to bridge the gap between software and operations. We understand that successful implementations are not measured by whether a platform is installed, but by whether staff can use it effectively, leaders can trust the information it provides, and the organization achieves the outcomes it set out to accomplish.

Partner Services

As a Preferred Partner, we help jurisdictions use MGO more effectively through services such as:

MGO workflow design and configuration
Automation implementation
Application design
Process alignment across departments
Queue and task management configuration
Report design and data extraction support
Dashboard-ready reporting outputs
Admin setup and governance support
Staff training and refresher training
Ongoing optimization based on operational needs

Why FLAG

Anyone can toggle settings. Very few teams can align platform configuration, staff behavior, workflow logic, and operational goals at the same time. That is where FLAG stands apart. We work with jurisdictions that need more than technical setup. They need a partner who understands the pressure behind the platform: delays, backlogs, political scrutiny, staff fatigue, and the need to improve without causing more disruption. We help make MGO work the way it should work: as a tool that supports better performance, not more frustration.
$40,000
Implemented automation that save $40,000 per year in staff performance
13 Asset Types
Migrated an asset management platform consisting of 13 asset types and 17 programs ranging from roads to cemeteries
12 Year
Modernized a 12 year old platform that had never been updated
7 Custom Reports
Developed 7 reports implemented to extract data on performance, work queues, and communication for all project types and jurisdictions across the country
"Zero"
Commissioners reported that all calls to their offices "stopped completely"

Work With FLAG

When expectations are high, the right partner matters. Let’s start the conversation!

Contact us